- To perform high quality repair service at a fair and just price.
- To have a sense of personal obligation to each customer.
- To recommend the services, repairs and maintenance to the car owners that are necessary to maintain the vehicle in safe working order.
- To use only products which are safe and provide service that equals or exceeds that recommended by the vehicle's manufacturer.
- To service and repair the vehicles in a timely manner and to keep the customer informed of any and all changes including completion times.
- To give the best customer service possible and, in the case of any disputes, to provide a prompt and amicable resolution.
- To ensure that my entire staff conducts themselves in a professional manner and in keeping with the high standards of the automotive industry.
- To notify the customer if appointments or completion promises cannot be kept.
Partners
What our clients are saying about us
We have established longterm and stable partnerships with various clients thanks to our excellence in solving their automotive needs!
I have known Rick Allen and his team since the 1988 and he has been providing continuous expert service and advice ever since that time. Rick and Mike are the two most honest and knowledgeable car repair men in the world.
I just wanted to reach out to let you know how much I appreciate and depend upon your service and integrity. It's been 23 years now that I've been relying on you to keep my vehicles running, and 20 years since Mike recommended that I buy a Tacoma - thank you Mike! Sometimes, as I am sitting in the waiting area listening to Mike interact with a customer, I am just amazed at his 'triage' skills. Whatever the knowledge level of the client is, Mike is always able to glean information from them and develop an idea of what the issue might be with the vehicle in question. He is incredible. Everyone at the counter is so friendly - Mike, Cheryl, and Michelle! I've just recommended you to friends and they should be calling you soon, I rave about you and how you have taken good care of 'Vinnie', my truck for so many years! Have a joyous, fun-filled Christmas! I'll see you on the 2nd.